1) Navigate to www.vodafone.co.uk
2) Sign in using your username and password, or create an account if you don’t already have one.
3) Click “Register your Gateway” in the top left next to the image of the suresignal
4) Enter the postcode for where the Sure Signal will be used and click next
5) Enter The serial number of the Sure Signal, this can be found either on the box, or on a sticker on the rear of the device and a desired name, then select the floor level on which the sure signal is to be situated and agree to the terms and conditions
6) Click “Add Users” IMPORTANT: Make sure all users are added at this stage as Vodafone Partner Services users are commonly unable to add more users due to a bug with the system, this is being investigated but there is no given timescale for a fix.
If more users need to be added VPS has to be contacted with the login details, all the sure signal details and the number(s) you wish to have added, Vodafone will then attempt to manually add the number(s) which can take approximately 48 hours. If you are a 21C Telecom customer, contact us and we will arrange everything for you.
7) Add the names (optional) and numbers for the users you wish to add IMPORTANT: the numbers must be added using the international code, see example below:
8) Click “Submit”, if you fill up all the boxes and still have more users you wish to add, click “Add More” which will give you additional boxes, allowing up to 32 users
9) Check all the details are correct then click “confirm”
10) Congratulations, your Sure Signal is now set up; it may take up to an hour before it can begin boosting your signal.
