3) Plug in the iPhone that you wish to copy contacts/settings to.
4) If the device has not already been synced with iTunes it will give you the option to restore from a previous backup, select which backup you wish to restore to from the drop down list (the most recent will be at the top)

If your device has previously been synced with iTunes you can restore from a backup by right clicking on it under the devices menu and selecting “Restore from Backup…”

5) The phone will then reboot and apply settings (this could take some time, a progress bar is displayed on the phone display) once this is complete, texts, contacts, notes and most settings will be copied to the new phone.

If your phone has been lost/damaged/stolen and you have had to replace it, you can still follow the above steps, from step 3 onwards, as iTunes will have automatically created backups when you previously synced your phone. (Obviously any changes to settings since then will be lost, as will any contacts not backed up to a server, such as exchange)

To copy contacts between any two iPhones:

1) Plug in the iPhone you wish to copy from and open iTunes.
2) On the “Info” tab change the settings so that the contacts sync with your desired account type, then click “Apply” in the bottom right-hand corner.

3) Once iTunes has finished syncing the contacts, plug in the device you wish to add the contacts to and repeat the process, it will then copy across the contacts to your new device.

2)    Click the “Create New Account” button 

3)    Read the terms and conditions and agree by clicking the checkbox and then clicking “I Agree”

4)    Enter the PIN and IMEI  number (without the dots) for your device, for how to find this, click here 

5)    Choose a username and password for your account; this enables you to log in should you need to make any future changes. The username must be 4 or more characters and the password must be 8-16 characters and include a mix of lower and uppercase letters and at least 1 number. If the username you choose is already taken, the page notifies you and gives similar alternatives.

6)    When given the choice between “Add an existing mail account” or “Need new mail account”, choose add existing and enter your email address and password, unless you wish to create a new, separate email account with the name@mobileemail.vodafone.net format

7)    After processing your request, you should be informed the account has been successfully added and given the option to edit the signature and settings.

8)    With some email accounts there may be additional settings required, if so, these can be obtained from your IT department, or whoever manages your email server. With all the major email addresses, such as @Yahoo, @Gmail etc. you shouldn’t need to give any further details, if asked for additional settings, you may have incorrectly typed the email address or the email password, please check these and try again.

People often ask where they can find these details, depending on the type of BlackBerry you have, they are located in a slightly different place, click the links below for the most appropriate to you.

Old Style OS

New Style OS

Cannot turn device on

Old style OS:

1)    Open the menu using the BlackBerry key

2)    Select “options”

3)    Scroll down to “Status” and select

4)    The PIN and IMEI can be found on the status screen, as below:

New Style OS:

1)    Open the menu either by pressing the BlackBerry key  and selecting “Open Tray” or, on a touch screen model, by dragging the menu up from the bottom of the screen.

2)    Select “Options”

3)    Select “Device”

4)    Select “Device and Status Information”

5)    The PIN and IMEI can be found on the device and status information screen, as below:

Cannot turn device on:

1)    Remove the back cover and battery from the device

2)    The PIN and IMEI can be found on the white label on the back of the phone as below:

2)    Tap “Mail, Contacts, Calendars”

3)    Tap “Add Account…”

4)    Tap “Other”

5)    Tap “Add Mail Account”

6)    Enter the Name (this is the “from” name the recipient will see), Address, Password for your account and a description (this is how the mailbox will display on your phone and will default to the server address), then tap Next

7)    Select the POP option at the top of the screen and fill in any necessary settings, if you are unsure about the incoming or outgoing server settings, contact your IT department or the company that hosts your emails (this will usually be the company that hosts your website) then tap Save

8)    A Message may appear informing you that a connection cannot be made using SSL and give you the option to try without using SSL; select Yes, as SSL is not normally required

9)    Once the phone has verified your account settings, you should now begin receiving emails to the device

2)    Tap “General”

3)    Tap “Network”

4)    Check that “Cellular Data / Mobile Data” and “Data Roaming” are set to ON

Please note: So as not to incur excessive data roaming charges, it is strongly advised you contact 21C prior to using data roaming, we can offer roaming data bundles to cut costs whilst you are outside the UK.

2)    Tap “Mail, Contacts, Calendars”

3)    Tap “Add Account…”

4)    Tap “Microsoft Exchange”

5)    Enter the Email address, user name (this is usually the same as the email address before the @ symbol), password (this is usually the same as your login password, if you are unsure, contact the person who manages your Exchange server) and a desired description (this defaults to Exchange)

6)    The iPhone will then attempt to connect and pull across any further settings required, if it is unable to do so, these can be entered manually

7)    Tap Next

8)    Select which items you would like to sync between the iPhone and your mail account using the sliders

9)    Tap Save

10) Your iPhone should now be set up for your Exchange account, it may take a while during your original sync whilst it downloads any previous emails from the server.

1)    Navigate to www.vodafone.co.uk

2)    Sign in using your username and password, or create an account if you don’t already have one.

3)    Click “Register your Gateway” in the top left next to the image of the suresignal

4)    Enter the postcode for where the Sure Signal will be used and click next

5)    Enter The serial number of the Sure Signal, this can be found either on the box, or  on a sticker on the rear of the device and a desired name, then select the floor level on which the sure signal is to be situated and agree to the terms and conditions

6)    Click “Add Users” IMPORTANT: Make sure all users are added at this stage as Vodafone Partner Services users are commonly unable to add more users due to a bug with the system, this is being investigated but there is no given timescale for a fix.

If more users need to be added VPS has to be contacted with the login details, all the sure signal details and the number(s) you wish to have added, Vodafone will then attempt to manually add the number(s) which can take approximately 48 hours. If you are a 21C Telecom customer, contact us and we will arrange everything for you.

7)    Add the names (optional) and numbers for the users you wish to add IMPORTANT: the numbers must be added using the international code, see example below:

8)    Click “Submit”, if you fill up all the boxes and still have more users you wish to add, click “Add More” which will give you additional boxes, allowing up to 32 users

9)    Check all the details are correct then click “confirm”

10)    Congratulations, your Sure Signal is now set up; it may take up to an hour before it can begin boosting your signal.

As mobiles become more complicated and SmartPhones more prevalent the number of things that can (and do) go wrong is increasing.

In addition to troubleshooting and problem resolution we will also be adding articles for common tasks which sometimes appear complicated but are, in reality, fairly straightforward when properly explained.

Things like setting up new email accounts on BlackBerry and iPhone together with some of the common problems that arise and how to solve them.

This knowledgebase will be fully searchable allowing you to find the information you need easily when your mobile starts to exhibit signs of problems or when you need further information.

If you have a question that is not answered here please contact us using our enquiry form and we will post the results online in this section.